Solutions /

Digital Smart Care (DSC)

Digital Smart Care (DSC)

Optimized Customer Support


DSC is a responsive application that enhances GraPARI agents' ability to assist Telkomsel customers. It incorporates an AI-driven Knowledge Management System, AntreAja for queue management, and Kasir for transaction handling, ensuring efficient and personalized service delivery

Client

Telkomsel

Location

Jakarta, Indonesia

Project overview

DSC (Digital Smart Care) is a versatile, responsive application that empowers GraPARI agents to provide exceptional service to Telkomsel customers. This powerful tool incorporates state-of-the-art programs such as an AI-driven Knowledge Management System (KMS) for instant access to critical information, AntreAja for seamless queue management, and Kasir for smooth transaction processing. Designed with user-centric functionality, DSC ensures that every customer interaction is efficient, informative, and personalized, setting a new benchmark in customer service excellence.

Our Solutions

  1. Responsive design using modern web technologies
  2. Fully integrated with Telkomsel middleware
  3. Migrated to AWS Cloud for scalability and reliability

Tech Stack

  • ReactJS
  • NodeJS
  • AWS Cloud

Our Solutions

Real Result That Drive Business Growth

Discover how our solutions drive results—boosting efficiency, scaling infrastructure, and overcoming challenges through impactful projects.

Collaborate to Shape the Future

Ready to collaborate? Contact us to discuss opportunities, or learn more about our expertise and past projects.