Project overview
DSC (Digital Smart Care) is a versatile, responsive application that empowers GraPARI agents to provide exceptional service to Telkomsel customers. This powerful tool incorporates state-of-the-art programs such as an AI-driven Knowledge Management System (KMS) for instant access to critical information, AntreAja for seamless queue management, and Kasir for smooth transaction processing. Designed with user-centric functionality, DSC ensures that every customer interaction is efficient, informative, and personalized, setting a new benchmark in customer service excellence.
Our Solutions
- Responsive design using modern web technologies
- Fully integrated with Telkomsel middleware
- Migrated to AWS Cloud for scalability and reliability
Tech Stack
- ReactJS
- NodeJS
- AWS Cloud